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Proactive IT Support

 

A proactive support solution with network maintenance and monitoring round the clock so you can focus on your core business.

Our support engineer’s dedicate their skill and expertise to keep network problems and downtime to minimum with 24\7 round the clock monitoring for your peace of mind, we identified and fixed issues before they cause you downtime.

Managed Support

The alternative to break fix, DigiSupport is a preventative program that is all about maintenance and real time resolutions rather than the break fix approach that waits for something to break – then you ring us – then we fix it.

The proactive support alleviates fewer problems on your network by preventing IT issues before they occur.

Support

Tailored Managed services Packages to meet the needs of small, medium and corporate business at fixed or predictable monthly costs.

SLA & Guaranteed Response

We understand the importance of uptime and quick resolutions..

Maintenance

Server, Desktop, Internet and VOIP Maintenance maximizing your network performance while you sleep.

Audit & Reporting

Monthly reports to keep you informed to the health of your network and status of any recurring events.

Remote Support

Our remote support tools provide secure prompt remote support wherever you are, with problems fixed while you take a coffee break.

Onsite Support

Our proactive maintenance services can include scheduled onsite maintenance visits if required, weekly, fortnightly or monthly.

Helpdesk

A fully trained helpdesk engineer to assist you 24/7 helpdesk with any IT query.

Patch Management

Security, antivirus, windows updates and hotfix management for all devices.

Our technicians and systems securely monitor and manage your network in realtime alerting us to system faults that can be detected and resolved before you even see a problem, including low disk space, viruses, backups, failed services and intrusion detection, just like a monitored security system at your office.

5 Hours Support

5 hours Support
2 hours FREE remote support
Business hours helpdesk
Onsite reporting
Standard Response

R425 Per Hour

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10 Hours Support

10 Hours Support
5 hours FREE remote support
24/7 Helpdesk
Onsite reporting
Premium Support

R400 Per Hour

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20 Hours Support

20 Hours Support
Unlimited remote support
24/7 Helpdesk
Network Reporting
Account Manager
Priority Support

R375 Per Hour

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20+ Hours Support

20+ Hours Support
Unlimited remote support
24/7 Helpdesk
Priority Support
Accounts Manager
SLA Response Time

R350 Per Hour

Contact Us

Speak to an Engineer we have Premium Support 24 / 7.